Refund and Cancellation Policy

1. General No-Refund Policy

• Unless specifically stated otherwise by DBOS in writing, all fees and payments made to DBOS are non-refundable and non-transferable once the payment has been successfully processed.
• Once an application, registration, admission, examination form, service request, or other transaction has been submitted and the applicable payment has been successfully received, the payment shall be considered final.
• Fees paid to DBOS cannot ordinarily be cancelled, reversed, transferred to another applicant, adjusted against another programme, or refunded.

2. Fees Covered Under This Policy

This policy applies to payments including, but not limited to:

• Admission and registration fees
• Programme/course fees
• Examination fees
• Re-examination fees
• Additional subject fees
• Practical examination fees, where applicable
• Application and processing fees
• Migration-related fees
• Duplicate certificate/marksheet fees
• Correction and documentation fees
• Verification and other academic service fees
• Fees paid for forms, applications, or other services
• Any other fee notified by DBOS from time to time

The applicability of this policy may also extend to payments collected through authorised DBOS portals, payment gateways, authorised institutions, counselling centres, study centres, or other officially permitted channels.

3. Cancellation of Admission or Application

After successful payment and submission of an admission, registration, application, or service request, the applicant cannot ordinarily cancel the transaction and claim a refund.

Refunds will not ordinarily be provided due to:

• Change of mind after payment
• Withdrawal from the programme
• Personal reasons
• Change of educational plans
• Failure to continue studies
• Failure to attend classes, PCP, practicals, or examinations
• Failure to appear in an examination
• Failure to complete assignments or other academic requirements
• Delay in submitting required documents
• Failure to use the services for which payment was made

4. Incorrect or Incomplete Information

Applicants are responsible for carefully checking all information before submitting an application and making payment.

No refund shall ordinarily be provided where an applicant:

• Enters an incorrect name, date of birth, address, mobile number, email address, subject, or other information
• Uploads incorrect or invalid documents
• Submits incomplete information
• Selects an incorrect programme or service
• Makes a payment for the wrong applicant
• Makes a duplicate payment due to their own error
• Fails to provide required documents within the prescribed time

Where correction or modification is permitted by DBOS, the applicant may be required to submit the prescribed correction form and pay the applicable correction/service fee.

5. Eligibility and Admission Requirements

• Applicants are responsible for checking the eligibility requirements, programme details, subject requirements, documentation requirements, and other applicable conditions before making payment.
• Payment of a fee does not by itself guarantee admission, eligibility, examination participation, certification.
• If an applicant is subsequently found ineligible because of incorrect information, inadequate qualification, invalid documents, or failure to satisfy applicable requirements, the amount already paid shall ordinarily remain non-refundable.

6. Examination and Re-Examination Fees

Examination and re-examination fees are non-refundable once the examination form/payment has been successfully processed.

No refund shall ordinarily be provided if a student:

• Does not appear for the examination
• Is absent from an examination
• Fails to prepare or participate in the examination
• Misses the examination due to personal reasons
• Fails to follow examination instructions
• Fails to complete required assignments, practicals, projects, or other academic requirements
• Is unable to attend due to travel, personal, employment, or other circumstances

Any re-examination or additional examination opportunity shall be subject to the rules, schedule, eligibility, and fees notified by DBOS.

7. Practical, Project and Academic Requirements

• Where practical examinations, projects, assignments, attendance, or other academic requirements are applicable, students are responsible for completing and submitting them within the prescribed schedule.
• Failure to complete or submit such requirements does not create an automatic right to a refund of admission, programme, examination, or other fees already paid.

8. Payment Gateway and Online Transaction Issues

• If a payment is successfully completed and the amount is received by DBOS, the payment shall be treated as completed even if the applicant does not immediately receive a confirmation message or receipt.
• In the event of a payment failure, technical error, timeout, or deduction from the applicant's bank account where the amount has not been received by DBOS, the applicant should first allow the payment gateway/bank to process the transaction as applicable.
• If an amount has been debited from the applicant's bank account but the transaction remains unsuccessful and the amount is not received by DBOS, the matter may be subject to reconciliation with the concerned payment gateway or bank.
• Where a payment is confirmed as unsuccessful and the amount is not received by DBOS, any reversal or refund, if applicable, shall be processed in accordance with the payment gateway/banking system and applicable procedures.

9. Duplicate Payments

Applicants should avoid making multiple payments for the same application or service. If a duplicate payment is made, the applicant should contact DBOS support with complete transaction details, including:

• Applicant's name
• Application/Enrollment Number, if available
• Transaction ID/Payment ID
• Date and time of payment
• Amount paid
• Screenshot or payment receipt, where available

Any duplicate-payment issue will be verified against DBOS payment records. If a genuine duplicate payment is confirmed, DBOS may take appropriate action in accordance with its internal verification and payment reconciliation procedures.

10. Payment Made to an Unauthorised Person or Account

Applicants must make payments only through official DBOS payment channels or authorised payment methods communicated by DBOS.

DBOS shall not ordinarily be responsible for payments made:

• To personal bank accounts
• To unauthorised individuals
• To unofficial websites or links
• Through unofficial agents or intermediaries
• Through fraudulent or misleading payment requests

Applicants are advised to verify payment instructions before making any payment.

11. Services Not Used After Payment

Failure to use a service after payment does not automatically make the payment refundable. For example, fees will ordinarily remain non-refundable where the applicant:

• Does not continue the programme
• Does not attend academic activities
• Does not appear in an examination
• Does not download or use study materials
• Does not use the student portal
• Does not collect or use documents/services for which the applicable fee has been paid

12. Fees Paid Through Study Centres or Counselling Centres

• Where a payment is collected through an authorised DBOS Study Centre, Admission Counselling Centre, or other authorised institution, the applicable DBOS refund rules shall continue to apply.
• Any dispute concerning additional charges collected by an individual centre or representative may require separate verification based on the payment receipt and records issued by the concerned centre.
• Applicants should always obtain an official payment receipt for any amount paid.

13. No Cash Refund

• Where a refund or reversal is exceptionally approved by DBOS, it will ordinarily be processed through the appropriate payment/banking channel and not through an informal cash arrangement.
• The applicant may be required to provide valid transaction and bank/payment details for processing.

14. Exceptional Refunds or Adjustments

Although DBOS follows a general no-refund policy, DBOS may, at its sole discretion and subject to verification, consider an exceptional refund, reversal, or adjustment where:

• A payment has been received in error by DBOS;
• A genuine duplicate payment is confirmed;
• An amount has been charged incorrectly by DBOS;
• A service cannot be provided due to a decision or circumstance attributable to DBOS; or
• Any other exceptional circumstance is specifically approved by the competent authority of DBOS.

Any such decision shall be based on verification of records and shall not be treated as creating a general right to a refund in other cases.

15. Refund Request Procedure

Where an applicant believes that a refund or payment correction may be applicable under this policy, the applicant should contact DBOS through the official support channels with complete transaction details. The request should include:

• Applicant's full name
• Enrollment/Application Number, if available
• Registered mobile number
• Registered email address
• Payment/Transaction ID
• Date of transaction
• Amount paid
• Reason for the request
• Relevant payment receipt or supporting documents

DBOS may request additional information or documents for verification. Submission of a refund request does not guarantee approval of a refund.

16. Processing of Approved Refunds

• Where a refund is approved after verification, the refund will ordinarily be made to the original payment method or the payment source from which the transaction was received, subject to technical and banking/payment-gateway requirements.
• The time required for the amount to reflect in the applicant's account may depend on the bank, payment gateway, card issuer, UPI service provider, or other financial institution involved.

17. Chargebacks and Payment Disputes

• Applicants are requested to contact DBOS first regarding any payment-related concern before initiating a chargeback or payment dispute.
• Unauthorised or unjustified chargebacks may result in the transaction being reviewed, and the applicant may be required to provide supporting information.
• Nothing in this section limits any rights available to a customer under applicable law.

18. Policy Acceptance

By making a payment, submitting an application, registering for a programme, or using any paid service provided by DBOS, the applicant acknowledges that they have:

• Read this Refund and Cancellation Policy;
• Understood the applicable payment and refund conditions;
• Verified the information submitted;
• Confirmed their eligibility and selected services/programme; and
• Agreed to be bound by this policy.

Applicants are strongly advised to read the applicable programme information, eligibility requirements, fee structure, examination rules, and other terms before making payment.

19. Changes to This Policy

• DBOS reserves the right to modify, update, or revise this Refund and Cancellation Policy from time to time to reflect changes in its academic programmes, administrative procedures, payment systems, applicable requirements, or other operational matters.
• The updated policy will be published on the official DBOS website. The revised policy will be effective from the date specified on the updated page.